Triage and Issue Management

If your company gathers feedback or defect reports from public releases of your software, trawling through incoming reports from untrained users can be a time and morale-consuming task.

The Machine QA can triage incoming issue reports, and do the work of requesting further information, verifying the validity of raised issues, and polishing them to a high sheen before handing them off to your development team for action.

This increases the rate at which issues are resolved, and reduces the downtime and mental exhaustion arising from developers switching back and forth between programming and non-programming tasks.